Legal

Privacy Policy

Last updated: 4 November 2026

Flowers by Tavi (“we”, “us”) can be reached at flowersbytavi@outlook.com or +44 7364 125646. This policy explains how we handle personal information submitted through this website.

Information we collect

The enquiry form collects your name, email, optional telephone number, which type of enquiry you choose, the piece you’re interested in or your budget range (depending on that choice), occasion (optional), needed-by date (optional), whether you’d like delivery or pickup (optional), and your message. We do not collect any payment or account information on this site.

How we use it

We use this information solely to respond to and fulfil your enquiry. We do not use it for marketing unless you separately opt in, and we never sell or share it with third parties for their own marketing.

How enquiries are processed

Our enquiry service runs on Vercel. After validation, your enquiry is stored in Flowers by Tavi’s private WebM8 lead register, which uses Supabase, and an email notification is sent through our email provider so we can read and reply to it. Cloudflare Turnstile helps protect the form from automated submissions; our rate limiter uses your IP address to limit repeated requests.

Cookies & tracking

WebM8 activity measurement records public pages visited, clicks, time on pages, device type, available traffic-source information and form-submission events. Where measurement is enabled, it uses browser storage for anonymous browser and visit identifiers. Names, contact details and enquiry answers are excluded from these activity records and are stored separately in the lead register. Do Not Track and Global Privacy Control signals are respected. The site also loads fonts from Google Fonts, which may receive your device’s IP address as part of loading those font files.

How long we keep your data

We keep your information only as long as needed to respond to and fulfil your enquiry, or as required by law (for example, order or invoice records).

Your rights

Under UK data protection law, you can ask to see, correct, or delete the personal data we hold about you by emailing us at flowersbytavi@outlook.com.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page reflects the latest version.

Contact

If you have any questions about this policy, email flowersbytavi@outlook.com or call +44 7364 125646.