Legal

Returns & Cancellations

Last updated: 29 July 2026

Made-to-order & perishable

Each arrangement is freshly handmade to order using flowers, chocolates, and other perishable materials, so we’re unable to accept returns once an order has been completed or delivered.

Cancellations & changes

If you need to cancel or change your order, please contact us as soon as possible. Because arrangements are made close to the delivery date, we may not be able to make changes once preparation has begun. We handle every request on a case-by-case basis and will always try to help.

Quality concerns

If something isn’t right with your order — for example, damage in transit — please contact us as soon as possible, ideally within 24 hours of delivery, with a photo where possible, so we can put it right.

Contact

Email flowersbytavi@outlook.com or call +44 7364 125646.